Backup via the Station

Open the DWISH station on the Mac. There are two blocks on the home screen — choose “Backup” and press “Start Backup”. If the card is unavailable — the feature isn't enabled for your account, contact your administrator.

Connect the customer's old iPhone with a cable, unlock it, and on the phone itself press “Trust This Computer” (the phone will ask for the passcode).

The station will detect the phone automatically and show how long the backup will take — check that it's the customer's phone (1). Optionally add a label (“Rustam's iPhone 13, green”) to make the backup easier to find. Press “Start” (2).

The station will show a checklist for preparing the phone: screen unlocked, auto-lock set to “Never”, photos checked. Only tick items after you've actually verified them — then press “Begin”.

From here everything is automatic: preparation → backup → verification. At the start the iPhone will ask for the passcode (this is for backup encryption) — the process waits and won't continue without it: take the phone and enter the code. After that just wait — the screen shows progress and how much is left. Do not disconnect the phone or close the MacBook lid until it's done. The phone screen may turn off — that doesn't interfere.

The station will check the backup's integrity itself and show a green result — the old phone can be returned to the customer. Do not restore this backup through Finder — only through the station (otherwise the protection will be lost).